Another Angry Miller Home owner

Miller Homes Scotland are one of the largest builders of new homes in the UK. They have been in dispute with one of their customers for over 4 years. This property, built by Miller Homes Scotland West, has been uninhabited as a result of defects and a dispute over how they should be repaired.

{ 22 comments… read them below or add one }

Miller Homes – Buyer Beware! January 28, 2013 at 2:28 pm

I would just like you to know the experience I had with Miller Homes and their site at Whittley Park in Chorley. First off, I am not moaning about the quality of their houses as we thought that they were good from our initial inspection, the problem came from the way that we have been ripped off by their sales manager. When we signed for the reservation plot we were told that they had to take a deposit of £250.00 which only half was refundable if we decided not to continue with the sale. We asked if there were any points in contract of sale that we should know about and if we could see it before we sign. The sales rep Phil told us that the contract is not available and we only get to see it when the solicitor sends it to us for signing but you can be rest assured that it is a standard contract of sale with no hidden extras and the only fees to pay are the leasehold fee of £150.00 per year and the extra rent charge which is fixed at another £150.00 per year so £300.00 per year in total.

Although this seemed a little expensive we decided that we would proceed with the part exchange deal, at the time they were buying our house in Somerset so it was a good 4 hour drive every time so we decided to pick our kitchen while we were there. We went to the options centre and paid for a dishwasher as an extra at a cost of £525.00, apparently this was non-refundable if we pulled out but the sales rep assured us that everything would be OK and we have 14 days to look at the contract and cancel the dishwasher if we did not proceed. This was the end of November and it was over 3 weeks before we got a copy of the contract and this is where the fun started.

In the contract the management company who run the Buckshaw Village development is RMG, in the contract were lots of leasehold fees such as a fee to change mortgage providers or a remortgage, put up an extension or Satellite dish and the worst one was the commission they wanted for you to sell your home on top of the leasehold pack fee. In the contract they all started at a minimum of £75.00 plus vat or a reasonable amount to cover administration. So we thought that this meant £75.00 plus VAT, so I decided to check them out and put RMG into Google and WOW what a shock, this company has been on BBC Watchdog for ripping leaseholders off and the FEES were more like £180 plus vat for the change of mortgage provider and up to £350 plus VAT for the leasehold pack and about 0.025% commission for them to let you sell your house.

We ring Miller Homes and they said that they do not know anything about this and no one else had complained about the contract, so I told them we would only proceed if the house was sold freehold and these lease terms were no longer applicable. They agreed and sent out the NEW contract which arrived after Christmas 2012. Bear into mind that the 14 day cooling off period had elapsed on the dishwasher so I am sure you know where this is going. After reading through the contract, the lease terms had now been moved in the covenants and the lease fee were reduced to a £5.00 charge, so not exactly FREEHOLD as they had told me although the solicitor we used told me it was and all NEW houses are like this. By the way use your own solicitors and not theirs as they did not point out any of this to me and when challenged they just said it was standard on all new build properties and there was nothing we could do about it. So, in short we pulled out and now Miller Homes sale manager Kay has told me ‘no way’ are we getting back the money we paid for the dishwasher and we are only entitled to half the reservation fee back. This is not fair as they did not show us a copy of the sale contract when we signed although she said that if we have waited one would have been made available for us to read through first – yeah right!

Not saying that the houses are bad, only just read the contract before signing anything and do not part with your money before you know as they will keep it and just ignore you when you ask for it back. The managers do not get back to you when you ask and just get the sales staff at the estate to ring you back, it is just like Chinese whispers and very frustrating. Bear into mind that when the offers like part exchange and deposit paid are all gone and your house is just like every other second hand house how are you going to sell it with these rip off fees. Remember a fee to rent the house out, a fee to remortgage your house, a fee to put up an extension or a satellite dish, a fee to sell your house along with a leasehold pack fee. The list goes on and on and this is just a money making racket. Read up on RMG and you will see what I mean, they have CCJs under their previous name of CPM, the residents of Buckshaw Village are sitting on a time bomb because when the houses are sold off and the house builders like Miller Homes are gone this company will just bulk out the charges on the contracts. They are already charging twice the fee they state in the contracts so what will it be like when they are the sole owners of the leasehold. I wasted £2500.00 with solicitors and mortgage fees already and i think this was a very small price to pay so I don’t end up buying a lemon that I would find very difficult to sell on under this terms of sale.


Steve.lavin June 16, 2015 at 7:58 pm

I was able to remove them from my site. These were flats. You can still seek removal if a house. You will need support of others.

Here my web….

We are now in a surplus for the first time with cash in the bank!


343Long May 26, 2014 at 11:31 pm

“Broken Promises on Home Exchange”
Maybe I have been lucky compared with you but I have been suckered twice by Miller Homes claim that they offer home exchange even if your property is worth more than theirs.

The first time they offered £95,000 LESS than the marketable value of my house (even their own agent said that my house would sell in a few weeks at £55,000 more than theirs). They could not explain what the £95,000 of fees related to.

The second time I was told by their sales person that, because the two houses were on at a similar price, that a like-for-like exchange would be OK, yet their agent suddenly decided that my house was now worth £50,000 less that their house. A 20% fall when house prices have been strengthening? This time their excuse was that other, worse, areas in the town had cheaper properties. I pointed out that the same thing applied to their location.

I have wasted days and been let down twice by this company and their misleading claims. I have told them if they are not serious about home exchanges then to take me off their e-mailing list… surprisingly I have not had any contact from them since… what does that say?


Andy August 8, 2016 at 10:53 pm

They will start contacting you again soon in my experience with the same offers and promises.


Steve Lavin October 9, 2014 at 1:54 pm

I too have experience of RMG…i got rid of them of my development which they mismanaged…I have the proof…within 6 months i turn the development around in to a surplus for the first time having got RMG off the site…best thing ever for all the leaseholders…if you want help to get them off your development then drop me an email to discuss….believe me you need to do this…! otherwise you will be paying and paying and the value of your property will fall due to high service charges…steve


Andrew Lamond February 18, 2015 at 8:38 pm

Please do tell how you got shot of them Steve. Would be very interested in what you have to say. Im investigating our contract and Miller now in the hope of eventually buying the freehold of ours. Hopefully to the same effect. Please get in touch

thanks in advance


Kaneez June 11, 2015 at 10:51 pm

Hi i have bought a miller home and have been paying to RMG for service chargers how do i get rid off them please let me know thanks


Park July 24, 2015 at 11:51 am

We are in h2010 Leeds, also have a lot grieve with RMG with deficit accounts…is that any chance you can help us to get rid of RMG?


Steve Lavin July 26, 2015 at 2:05 pm

Park…I assume your in a flat… How many block on the development and how many flats in each block?…what is the name of your management company and who are the directors?…you can remove RMG but each case needs to be considered on it merits and the support of some of the owners is required to do a RTM. You management company can also refuse to re appoint RMG. You need to see the contract between RMG and your management company. When was the development completed? Best to email me direct. Please follow this link Steve

Aaron January 1, 2015 at 9:18 am

Only moved into a brand new house a week ago, and already the boiler has given out twice. Had to have a Miller contractor out first, who reset it, only for it go off again. Now BAXI have to get involved and their shoddy service agreement with Miller means they can’t come out for 3 days. Yes, that’s a week, in one of the coldest times of the year with no hot water, or heating.

Disgrace if you ask me, the boiler can only be a couple of months old, and i’ve only been in there a week. I’m just waiting for Miller to reopen to be given both barrels.


Claire Bennett March 12, 2015 at 7:32 pm

Had the same problem with miller and baxi. It was sorted in a year!


Peter P January 1, 2015 at 5:46 pm


Our estate in Darwen (Woodlands Park) is trying to get them to hold a meeting so that we can get rid of these parasites. Any help or info on speeding this process up would be great!



steve March 30, 2015 at 8:34 pm

Peter just seen your post…how did you get on with this?…email me direct…at


steve March 30, 2015 at 8:47 pm

Peter here some case i personally dealt with. RMG represented the applicant which i now control having removed them….you will see from these judgement the court was critical of the QMS who were nothing more then a shell operated under the control of RMG… HAVE A READ OF THESE CASES…

steve lavin

Carl February 3, 2015 at 8:17 pm

We are also on woodlands park in Darwen…. RMG are now gone are they not… Replaced by another company?


Managing Agent Advice March 5, 2015 at 1:08 pm

Hi Steve,

It can be incredibly frustrating when having to deal with day to day management issues on your development when there are unclear lines of communication and responsibilities. I can refer you to the Directors of a Management Company who would happily give their testimonial to their experience of changing agent from RMG and the positive outcomes they are now experiencing. Please pm me if I can be of assistance to you and your fellow residents.

Best Regards

Managing Agent Advice


Managing Agent Advice March 6, 2015 at 10:47 am

Hi Peter

As Steve rightly says there are alternatives and you can be supported through the process of change
. I can refer you to the Directors of a Management Company who would happily give their testimonial to their experience of changing agent from RMG and the positive outcomes they are now experiencing. Please pm me if I can be of assistance to you and your fellow residents.

Best Regards

Managing Agent Advice


Gab July 20, 2016 at 3:30 pm

We cant do anything but hope that their dispute has been resolved. Wish you guys all the best!


Gavin Doole September 8, 2016 at 8:41 pm

I bought a new Miller house in Scotland in 2009. I took a shared equity scheme through Miller’s MiWay facility. Basically Miller Homes own twenty five percent of the house.If I sell it they take twenty five percent of the sales price regardless of whether the house increases or decreases in value.


Gavin Doole September 8, 2016 at 8:44 pm

I bought a new Miller house in Scotland in 2009. I took a shared equity scheme through Miller’s MiWay facility. Basically Miller Homes own twenty five percent of the house.If I sell it they take twenty five percent of the sales price regardless of whether the house increases or decreases in value. There will never be enough equity in the house to repay this, and if I do manage to sell it, I’ll have nothing left.
Does anyone have experience of this as I really would like to sell the house, but feel like I’m trapped by this.


Terry April 11, 2018 at 3:03 pm

So if your house was bought or £100,000 then you own £75k of it and MH own £25k of it

If the house goes up to 140k then you own £105k and MH own £35k.

You could then remortgage and pay MH off fully?

On the flip side if the house decreases in value then Miller would also take a hit financially.


emagrecer indo a academia December 28, 2016 at 6:06 pm

An intriguing discussion is worth comment.
There’s no doubt that that you need to publish more about this issue, it might not be a taboo subject but generally people do not talk about such topics.
To the next! Many thanks!!


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