Bellway…..NO WAY!!!

I have brought a Bellway home in Devon where I live. The completion was due in February of this year and here I am at the end of May still unable to get a completion date. The lack of communication and excuses are adding to sheer frustration and I if I could I would withdraw from this property. There is no commitment from the builders at all, they don’t work weekends even though they are dramatically behind. I had to exchange within 4 weeks back in December, they are covered by every penalty clause so you have no chance of any reasoning. Bellway have certainly proved they are inefficient and unreliable and I would NEVER buy another home through them!

{ 31 comments… read them below or add one }

valerie Turner May 12, 2012 at 2:22 pm

I bought a brand new home in 2010 and still having problems and there is no way I would recommend any of the well known builders because they seem to all work with one and another that’s what we noticed on our building site the so called workmen apart from the builders I had which were Keepmoat all had different company names on their jackets.SO ANY ONE INTERESTED IN BUYING A BRAND NEW HOME ( DON’T ) KEEP WELL AWAY.


JB July 19, 2012 at 8:11 am

We just moved into our new apartment last week. The whole process of dealing with Bellway has been painful. And seems like it will continue now we have moved in. The heating system does not work, the company that installed it told us they had informed Bellway that it wasn’t fit for purpose before installation but Bellway still went ahead. The parking spaces are too small for a car. According to planning regulations parking spaces are required to be a minimum of 2.4 metres wide and 4.8 metres long. The largest space in the car park is 1.7 metres wide and 3.2 metres long. My car is 13 centimeteres wider than the space and 1.5 metres longer. I can only enter the space if the neighbouring space is empty. Bellway have advised they can’t do anything as there are concrete pillars and what did they expect me to do. We have been in less than a week and have already contacted an estate agent with regard to selling. Advice for others – DO NOT DEAL WITH BELLWAY AND DO NOT BUY A PROPERTY BUILT BY THESE COWBOYS.


George King March 25, 2014 at 9:27 am

My son purchased a Bellway house 3 years ago and has had no end of problems from week 1. He has had 4 floods so far 2 from the toilet system in the on suite 1 from the system in the bathroom and one from the system in the downstairs cloakroom. His radiator in the kitchen was not attached to the wall correctly and the base of his rear fence was buried under 2 feet of earth which had to be excavated. Bellway fixed the problems with the last leak but deny liability for the water damage to the ceilings and walls. He has also had to pay twice for a plumber to fix a leaking tap in the kitchen and it is still leaking. Light bulbs have to be purchased online and it seems the only lampshades that will fit are from Ikea. The plasterboard ceilings have had the seams taped ( ok on commercial premises but not houses).Seems to me they use sub-standard fittings and Bodge-it and Leg-it as the building force. Stay well away from this company.


George King October 17, 2014 at 8:53 am

Once again my son has problems with the plumbing in his “Hellway” home. The toilet in the bathroom is leaking once again and has ruined his carpet in the main bedroom. Hellway Bellway are not interested because the 2 years guarantee is up, even though it is the re-emergence of an old problem. I have been informed that Hellway only use sub-contractors who have to purchase and pay for all the building materials from a company of Bellways choosing and will only pay presented invoices once the work has been passed by the site inspectors, So obviously the site inspectors are not doing their jobs or are taking backhanders to pass shoddy workmanship. Also seems nearly all of the new building projects in and around Basildon are being built by this Company. Makes you wonder?


Daniel May 28, 2015 at 10:04 am

The nhbc are taking backhanders too pass these houses off I guarantee it mate


Marguerite March 28, 2015 at 7:48 am

Bodgers Bellway, stay well clear ! If there is a corner to be cut, they will take it, problems are huge with their new builds, are they interested, don’t be daft !


Tess October 20, 2016 at 11:16 am

That’s cleared my thoughts. Thanks for coirgibutnnt.


Daniel May 28, 2015 at 10:03 am

I am a ex joiner for Bellway homes who is now disabled through Bellway negligent site manager they also have had no concern about me crushing four discs in my spine and deny any knowledge of me been disabled I have been neglected for 13 months by this company I even had too ask home help from council too erect a hand rail on the stairs after my operation they have also been very discriminational towards me now been disabled they ignore every rule and regulation towards employees and I have too say they even disregard architects and structural engineers requirements too erect a wind wall using 4×4 timber at 1200 mm wide resin bolted too block work and encased with plywood designed too give extra strength and integrity too the brick work the roof is sitting on I can guarantee you they have been using 3×2 cls and plywood which is not stated on the drawings I know this as the one I erected on site got removed too change it back too 3×2 and plywood as that’s the way they do them all over this practice is been asserted on five mile park site Newcastle upon Tyne where their head office is based so I would ask for drawings and check if your property is supposed have one of these walls erected you will need too pull insulation from joists too check it’s been built correct using 4×4 timber and plywood if it isn’t erected as per drawing specifications then I fear your homes could be structurally unsafe for living In this needs too be checked and raised concerns all over country as these house are supposedly been checked and signed off for completion by nhbc I can’t understand how these people haven’t picked up on this specification not been added too build when it clearly states on the drawings me personally been a tradesmen I would never buy a new property as they go up far too fast and corners are been cut as the prices for trades men too do the jobs allocated are terrible and we struggle too make money unless we work stupidly fast whic we aren’t concentrating on quality it’s more about how much u can do in a day too enable us too draw a decent wage on a Friday that is the truth behind new houses no one cares about quality it’s all about quantity I personally will be sticking too working for small builders in the future as they have more respect for build quality and its employees are much better treat by smaller companies I would recommended local builders too update an old property is the way forward do not buy new houses they are shady constructed things I’ve seen is atrocious


Marguerite June 17, 2015 at 8:19 am

My advice, snag every item in your new build, send a copy to your MP, send a copy to NHBC, send a copy to your builder( MD) and a copy to your local paper. If you can’t get anything remedied in the first months, I can assure you that Bellway will never accept responsibility !
We even had to replace foreign wiring, (against the law),and had to replace a consumer box that caught fire !
No doubt there will be others experiencing problems, get together, present yourselves at the Bellway head office, along with reporters !
I had ongoing problems for ten years, it cost me a fortune before I could say the apartment was problem free.


Chris October 8, 2015 at 5:36 pm

I have recently been working on a Bellways site in nuneaton and never have I been spoken to like I was by the contract manager only no his first name is Chris. I was told he doesn’t care about me my wife and kids and don’t care if I’m hanging out of a loft hatch with rope around my neck. Not really appropriate. So please don’t forget to put your Hard hat back on after taking your jumper of. I’m just glad I did nothing serious. He is incompetent and beltways must be desperate or shot staffed to have that vile man representing them.


Maria January 11, 2016 at 10:31 pm

I am appalled at the treatment received at the Bellway West Drayton Village.They decided to cancel the reservation of the plot that I had chosen, and paid for simply because their solicitor never send the contract to mine. When contacting their solicitor they admitted that the contract was sent to the wrong address, and will be sending a new one to my solicitor which it never happen.Instead, they decided to cancel the reservation and not to acknowledge the issue let alone responsibility. As the survey to the house was done and the mortgage in place, I believe that they are only out there to fool people and take their money which means pocketing £1,500 from myself. The lack of communication and the poor explanation together with the cheap repertory about the matter is beyond belief. After reading the comments in here I am convince that Bellway is a despotic regime of snakes. DO NOT DEAL WITH BELLWAY. DO NOT BUY A PROPERTY FROM THIS CHARLATANS.


Moses February 5, 2018 at 1:20 am

Hey they done the same thing to me, I part exchanged my property, they offered me £280,000, put it on the market for £300,000, I paid solicitor fees, mortgage product fees, mortgage broker fees, as well as a £1000 reservation fee.

On the day of contract exchange, my solicitor was ready to exchange and Bellway withdrew from the part exchange. Their reason was my house wasn’t getting much ‘interest’ and they don’t want to purchase it no more. However, l was getting viewers almost every day, on my day off and lunch breaks I had to show viewers round the house.

And now they refuse to refund my reservation fee even though they were the ones who pulled out of the purchase/sale and not me.

In a way I’m glad they pulled out as it was only after that that I checked and saw all these negative reviews they’ve got. I’d rather lose out on £4-5,000 now than tens of thousands of pounds in the future.


Keith Daniels February 29, 2016 at 8:09 pm

Im completely appalled at the way Bellway homes are treating my wife and I. I moved in on the 8th Jan 2016 and the house was almost finished. I say that as the floor was still drying out and the paint was still wet on the sills. Overall finish is ok but the paint work is extremely low quality.
My greatest issue is the complete disregard for us as a householder. They will not give me a decent access to my house and I’m not exsagerating when I say I should have bought a tracked vehicle to get to my front door
Some of the road surface has been dug up so many times that it no longer exist as even a secondary surface. My car has damage to wheels springs and dear knows what I’ve done to the underneath. When you complain it just makes matters worse and they get a kick out of making life more miserable for us. They are a bunch of childish bullies who have zero intelegance and even less car for the customer
How dare they treat customers this way. This is the worst display of customer care by any company I have ever dealt with.
Vote with your feet and walk away from Bellway homes. Do not part with your hard earned cash to these people.


M sherringtonm April 9, 2016 at 2:50 pm

entirely agree with all msgs posted. We fell foul of Bellway when they built on the back of us and we have had to spend 2yrs and hundreds of pounds over land and boundary issues which they proved we could not possibly win.. They are masters in the art of delaying tactics, manoeuvres to avoid any accountability for their actions and their bullying and threatening techniques if you try to oppose them are second to none. But then they are backed by government and foreign investors so what hope has the ordinary person got? Steer well clear of them is my advice.


F Abubaker October 8, 2016 at 9:00 pm

Never came across such unprofessional sales staff at Bellways Drayton garden developments, you don’t have no say in the upgrades, the Asian lady chooses everything and tells you how nice it is and you have just got to say yes very nice to everything she shows you and if you object asking them for an upgrade (which you agree to pay for) she just turns around and gives you a flat out NO! And the reason for that No!?? Wait for it!! Drumroll…… it’s passed the deadline for choosing upgrades, don’t know how that’s possible when the completion date is September next year (2017) and as it’s still bricks, mortar and metal the building is only there in the skeleton. Oh well reading from other comments it gives me a clear indication Bellway are incompetent bureaucrats only concerned with selling to house buyers at an extortionate price and choosing cheap fixtures and fittings to make whatever profit they can, bellway are the only developers I have come across where they treat you as a tenant while they play the landlord role. Maybe they need to grasp the fact that we are buying and they’re selling and start treating us as potential home owners and not tenants!!!


Lynsey October 20, 2016 at 10:52 am

No coitalmnps on this end, simply a good piece.


CHRIS FREEMAN December 28, 2016 at 9:25 pm

We are thinking of buying a bellway house stone cross the three bedroom pipit and feed back would be nice


George King January 3, 2017 at 6:56 pm

Stay well away from them. See the problems my son had above.


Nick Hutson January 7, 2017 at 4:38 pm

Keep well away!!! I have lived in a Bellway home for the past 5 years and so far the bathroom has leaked into room below, windows do not shut properly, heating works whenever it wants to, internal doors don’t close properly. You will have better standard of workmanship if you bought a tent.


MARGUERITE HATCHER January 3, 2017 at 6:49 pm

My advice, no,no, no !


Emily Fairweather February 2, 2017 at 10:33 am

I was wondering if you guys could help – I’m a first time buyer and have recently been looking at an old house that Bellway have taken on (I believe it’s part of their Express Mover Scheme) so the old owners have moved in their new Bellway house and I would ideally like to purchase this house from Bellway. Going by the feedback above, should I stay clear? Also, if I did proceed, do you think there’s a chance of knocking them down on their asking price?


David February 14, 2017 at 11:50 am

Depends on which development are you looking and how it operates and what are the sales look like


Sandy Taylor February 16, 2017 at 11:34 am

What do you expect Bellway to do with the house other than sell it on. They are under no obligation to remedy any (if any) faults left by the previous owners. They may put some fresh paint on the walls, then again, they may do nothing. Don’t compare a Bellway new build with a house part exchanged.


Ash March 15, 2017 at 11:01 pm

I’m purchasing a bellway home on the Cotswold chase development
I’m very worried about the feedback on here and other

I wanted to know if there’s any advice on how to avoid these issues.

Also slightly concerned about the social housing

Thanks in advance


john. passelow June 20, 2017 at 3:35 pm



Sun April 5, 2017 at 4:42 pm

Stay clear my friend!


Bryn Richardson April 15, 2017 at 7:06 am

Without prejudice to other and future language, correspondence and action. In excess of 100 required fixing, with some individual snags being material, and with such a high number of snags, these combined result in a material breach on its own in my view. It is now over a year since exchange and I am still working to close out with Bellway. Would I recommend to buy from them? I am hopeful that Bellway will come true on their promises to put everything right and other verbal committments from their after sales team. But remember, Buyer beware.


Tomi Layo May 8, 2017 at 11:46 am

Hello, I’m looking to buy a home at the Sovereign development and I’m a bit concerned about the feedback here. Has anything improved since anyone provided feedback?


George King May 9, 2017 at 7:39 am

Yet again my son has another leak (see previous comments) in his bathroom. This time from under the bath (the ceiling in the downstairs cloakroom is damaged). I would advise anyone thinking of purchasing one of Bellway’s home to think again. They are without doubt the biggest bodge companies going. Forget the sales patter, they onlw want your cash.


john. passelow June 20, 2017 at 3:30 pm

BELLWAY Farriers court Wetherby apartments built by Bellway in 2003 now all falling down with serious construction defects, Bellway say it is no longer their problem as the build is over ten years old. Even though the problem was caused by defective construction methods. Estimate of repair cost to each apartment is Between £40k and £140k for each apartment. Home insurance not valid as the problem is constructional
Appalling building standards Even more appalling attitude of a supposedly reputable company SHAME ON THEM


David Akindele January 4, 2018 at 12:18 pm


I bought a house from them in 2015 Feb and it has been a terrible nightmare. It is a ghost house. Everything and anything has gone wrong and Bellway Customer Care should be named Customer killers. The main issue we are going through at the moment is that we have never been able to use the Nursery to date since we bought the house, during the winters. It is so cold because the room is directly on top of a carport and not properly insulated. This is a design issue that other buyers have also encountered. Bellway have also confirmed that this is a design issue. The underside of the room (carport) is not insulated and so the draft goes in from underneath into the baby’s room. I have raised this issue with Bellway for well over a year and the lack of care and compassion is baffling. They have not fixed the issue. The last time I raised the issue was in September 2017 and didn’t get action up until end of November to even look at this, even though we have a new born baby in the house and the draft not only ends up in the room but also affects all of the upstairs, affecting us in the house. When they eventually send people out, they want to do everything but the underside of the room (carport). I am still having this issue and the last correspondence I get from them is there is nothing we can do about it, thermal imaging shows xxxxxx…I have raised this with the NHBC and hoping that me and my family get a FAIR and unbiased dispute resolution from them. I just think these builders especially BELLWAY get away with a lot because the government regulations favour them (Don’t understand why the Government can side with hard working people that strived to spend to get certain quality but get very poor service. These builders are instead protected because of what? (Money made from them?) I don’t understand it



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