Watchdog has received over a hundred complaints about David Wilson Homes.

The Bannings were approaching retirement and had saved for years to buy their home. Dianne Banning told Watchdog, “We now face the prospect of our nest-egg being swallowed up with all the problems. The rendering on the front of the house has cracked and it’s going to be a destructive and expensive process to investigate what has happened. The roof also chatters away in the wind – we’ve had electrical problems – the list goes on and on.”

The McGuires bought their house last year. Within a few weeks of moving in, they noticed all sorts of problems with their new home. They found holes behind the radiators, gaps around the tiles and cracks in the bathroom.

Hazel McGuire told Watchdog, “In total, there were 339 snagging faults. The house was freezing and we couldn’t get it warm because walls and ceilings had not been properly insulated.” They also had problems with the roof.

The McGuires commissioned an independent survey on their home. Its author, chartered building surveyor John Norman, was scathing. He said, “The House has not been built in accordance with building regulations and on many points contravenes the 1984 Building Act. I have to say that in all my years in the business this is the worst new-build house I have ever seen.”

David Wilson Homes have agreed to meet the families in the film to discuss the best way to proceed with the repairs. It claims that in recent years it has consistently achieved a satisfaction rating from customers significantly above government targets.

From archive


{ 6 comments… read them below or add one }

Tracey Milner September 21, 2010 at 8:50 am

Bought new David Wilson home in Lincoln 25 June 2010 & had to be moved out 23rd August 2010 due to damp. All furniture into storage now water marked & damaged & we are living in a hotel with our 12 year old daughter.

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Steve fearn November 18, 2015 at 10:08 am

We brought a 4 bed detached David Wilson home in 2010 which was 6 years old. The house was beautiful and extremely well looked after. You notice aftér a while all the little faults which are hidden. Most we can live with. Sadly this last problem is definitely shoddy workmanship. We appreciate the house is 11 years old but at that age you wouldnt think that plaster would fall off the walls! I pulled some wallpaper off the wall going up the stairs and a chunk of plastér approx 7 foot by 3 foot has come off with the paper! Not alot we can do because its out of warranty but one thing is for sure we would never buy a David Wilson home ever again!

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Kate Symonds August 23, 2016 at 2:16 pm

We bought our home in June 2015 as a brand new David Wilson Home 5 bed property. We have been lucky compared to some on the inside although the quality of the finish in places is shockingly bad. Floor tiles laid down with resin all over the edges. Kitchen plinths crooked and gaping. Paint work covered in orange dust and debris. Thermastats wired in incorrectly. Tiles that simply fell of the ensuite and guest bedrooms bathroom walls.

These things however were not the worst things. When we first inspected the property I noticed that the garden fence didn’t appear to be in the correct place and when I queried this I was told this is how it was on the Master Plan and that this was the correct one. So I didn’t question it again that was until I had to get the Site Manager round to look into an issue we had with the garden becoming water logged. I was concerned that the water was running off the car park behind our house and accumulating in our garden. The Site Manager disregarded this and said he would send someone over to spike the lawn. Little did we know then what lay beneath our garden. He also let slip that they were going to have to come and move the fence anyway and then realised that this was the first we had heard of it. We checked our deeds and low and behold 40sqft of our garden was on the other side of the fence in the showhome garden. Approx 2 months later they corrected this and we were finally in a position to put in a patio and some flowerbeds. We hired a mini excavator and set about levelling the ground near the house and took the opportunity to dig a drainage channel. It was then we discovered while digging the channel that our garden had been laid over the top of a car park. It took us days to dig a channel 20ft long and 3ft deep because the ground was solid compacted stone that was sitting on a membrane laid over the top of saturated clay. When we got the Site Manager around to see what we had discovered he nonchalantly said there was nothing he could do because we were outside the
6 month warranty period and that they didn’t cover garden landscaping. I was appalled and contacted NHBC. Ultimately I am now in a formal dispute with DWH over our garden. I have a garden that resembles a fly tip area with rubble piled high. I have a two year old who is unable to safely access the garden and to top it off I’m 20 weeks pregnant wondering if and when it might get resolved.

My lesson learned from this and for anyone planning on buying a new home is ensure you employ a professional snagger and don’t just look on the inside. Often the biggest horrors lie beneath and have been purposefully covered up and you will never notice them until you scratch beneath the surface. It is their intention that you don’t find them until it’s too late.

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Kate Symonds April 25, 2017 at 10:43 am

Update on the Garden issue:

Almost 18 months after reporting an issue with waterlogging in our garden we finally have the issue resolved. I ended up spending significant time and effort hounding David Wilson Homes customer services, involving the local planning department, Taunton’s Ambassador and the local Land Agent. The result was that DWH paid for their Groundworks contractor (who fought my corner and refused to do anything but a proper job despite DWH protesting) to remove all stone from under our garden and replaced it with 80 tonnes of topsoil. We just had the garden turfed at DWH expense and it is finally safe for my daughter to play in. Result!!! For all those dissatisfied with their DWH please persevere and don’t take no for an answer

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Angry Customer April 24, 2017 at 9:03 am

Run AWAY from David Wilson Homes and Matthew Elsegood. We reserved an almost half a million pounds plot with David Wilson Homes and put a deposit of £500. Two days before exchange our Buyer pulls out so we asked Matthew Elsegood Sales Manager at David Wilson Homes to extend our reservation period so we could find a buyer very quickly as we were ready to exchange. They canceled our plot against our will without notice and on top of that they kept £150 from our deposit when we were willing to keep the plot and it was not our fault. We were left with no buyer and no plot. THIS IS HOW MUCH DAVID WILSON HOMES CARES ABOUT THEIR CUSTOMERS. Their customer service is just appalling and disgusting. Never again.

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Homeowner May 3, 2017 at 6:16 pm

Matthew Elsegood working for David Wilson Homes is a waste of space. His linkedin resume is the resume of a loser. Do not employ this guy unless you want to lose customers.

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