New Homes Complaint?

12th November • RelatedFiled Under Bookmark and Share

Do you have a complaint about new build homes? Do you want the chance to win  £30? Then visit www.complaintletter.org.uk.

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{ 3 comments… read them below or add one }

krystle 15 March, 2010 at 3:45 pm

my complaint is that taylor wimpey is selling flats without any floorings!!!
how is that possible when new builds going for cheaper prices are being sold with modern flooring and adequate kitchen finishings!
what can be done here as i’m in the process of purchasing a flat only to discover this!! i feel like i’m being ripped off by them!!

Reply

Paul Barker 22 March, 2010 at 12:53 pm

Krystle. It appears here that your problem is that you ASSUMED when you reserved the property that floorings were included. I think you will find that the developer’s marketing material and info pack you received when you reserved will make it abundantly clear that this wasn’t the case. If, however, you were advised either in writing or verbally that these items were included, you should speak to the developer. Even a verbal statement can be sufficient to pursue the developer under the Property Misdescriptions Act – but please note that this will not get you your flooring! The PMA is punishable by fine, not costs awarded to the complainant – but it would be in the developers’ best interests to settle with you rather than defend the allegation.

You ask “how is that possible when new builds going for cheaper prices are being sold with modern flooring and adequate kitchen finishings!” The answer is that there is ALWAYS something cheaper if you look for it; and that properties in less desirable locations will always be up-specced in order to appear more attractive. You obviously had the choice of one or the other and chose the Wimpey property for whatever reason, so really you can’t now use that as a valid complaint.

If, of course, you have not yet exchanged Contracts, you could threaten to cancel your reservation. If the developer doesn’t want to lose you as a buyer, they may be prepared to include, or give you a contribution towards, flooring.

Keep us informed of the outcome.

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Mrs. M. Millar 23 June, 2010 at 7:27 pm

We bought an O’Brien Homes property in Scotland. Whilst O’Briens signed the missives that the house would not be released until a local authority completion was issued, this was not the case. Two and half years on we still have no completion certificate and the banking of our garden, and the garden plus 2 neighbour gardens, have subsided. Negotations are on going between the builder and the council but they are slow and we are stuck in the middle. Can we sue builders and win?

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