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The Theory and Practice of Change Management

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The Theory and Practice of Change Management
by: John Hayes

 : The Theory and Practice of Change Management

List Price: £34.99
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Binding: Paperback
Dewey Decimal Number: 658.406
EAN: 9781403992987
Edition: 2Rev Ed
ISBN: 1403992983
Label: Palgrave Macmillan
Manufacturer: Palgrave Macmillan
Number Of Items: 1
Number Of Pages: 432
Publication Date: November 23, 2006
Publisher: Palgrave Macmillan
Studio: Palgrave Macmillan




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Customer Reviews
Average Rating:  out of 5 stars

Rating: 5 out of 5 stars - A practical and pragmatic approach
Change fails over 90% of the time according to Fortune magazine. In October 2007 the Hay Group published research that showed 97% of M&As in the UK and 91% in the EU fail to deliver on the strategic objectives expected. Often the failure comes from a less than ideal focus on leadership and the people aspects of change.

These figures suggest that people and organisations need all the help they can get. So could this book help?

John Hayes is Professor of Management at Leeds University Business School where he teaches change and organisation behaviour. The title immediately overcomes the potential barrier of an academic textbook in that the "practice" aspects are much more widespread than the 2002 edition. It includes material on practical interventions which engage people across the organisation rather than just the change initiator or their team. The other "growth area" is around the "soft skills for hard results" in terms of the stakeholder and leadership aspects together with managing relationships during the process of change.

Throughout the book there is a blend of the academic models, many of which will be familiar to MBAs together with illustrative case studies from Asda, BBC, etc as well as the public sector. These are complemented by reflective exercises which enable the practitioner and the commissioning manager/leader to take a holistic approach to the design of any intervention. All of these will help fill the gaps and abysses into which many change programmes fall.

So, who is the book for?

The immediate answer is for anyone who takes the process and success of change seriously, in that it addresses both the surface and deeper aspects - the latter often given insufficient attention hence the low success rate.

For the change and OD practitioner who wants a comprehensive reference in one place it is an everyday resource to have to hand. Certainly this is "must have" book for the corporate library.

For the practicing manager, whilst very readable, at 400 pages, it is perhaps too long to use in its entirety and is best used accessed by the relevant chapters.

For those of us who, as consultants, are helping organisations and teams through change this is a more accessible and practical book than many of the alternatives. I have certainly found the book a beneficial reminder and refresher of the do's and don'ts for success.





Rating: 5 out of 5 stars - Excellent book
Having studied under John at the Leeds University Business School, this review could seem somewhat biased, but the actual fact is that now I'm in business his theories can really be put into practice and I believe that anyone would find his work interesting and implementable.

The theory of punctuated equilibriums is especially interesting. I highly recommend this book as one to read end-to-end or as a tool/reference.




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