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Bett Homes / Gladedale - Garage Door - 2007/10/23 13:52Finally got round to getting my garage door fixed.
Phoned around a few repair companies explaining the problem. Settled on one company and went through all the details with the chap on the phone.
When it told him the town I lived in the conversation went on as follows:
Him - “Ahhhhh that will be the Bett Homes estate then.”
Me – “Yes, how do you know?”
Him – “We’ve fixed loads of garage doors on that estate! They employed their own joiners to install the doors and from what I have seen they made a right mess of it.”
Me – “Why doesn’t this surprise me! They really are a shower of useless B******S!!!”
Him – “Keeps me busy though Ha! Ha! Ha!”
Me – “So you don’t need directions then?”
Him – “No. I know that estate like the back of my hand.”
Me – “OK see you soon then.”
You couldn’t make stuff like this up!!!!!
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Colin Jack
User Platinum Boarder
Posts: 66
Karma: 7
Re:Bett Homes / Gladedale - Garage Door - 2007/11/12 13:49An update:
The garage door has now been fixed and all I can say is:
"So that is how it is supposed to work! It has never worked like that before! What a difference!"
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alanm77
User Fresh Boarder
Posts: 2
Karma: 0
Re:Bett Homes / Gladedale - Garage Door - 2007/11/28 22:42sounds like Kintore to me , at least us poor sods are keeping a local garage company in work (Me Included)
what do you expect from a s*ite manager who couldnt give a monkeys , heard he has been shipped to elrick , must be promotion !!!, god help the poor sods at elrick (must make queuing for a week in the cold worthwhile to secure a must have property and end up with him )
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Colin Jack
User Platinum Boarder
Posts: 66
Karma: 7
Re:Bett Homes / Gladedale - Garage Door - 2007/12/21 11:58alanm77,
I'm affraid not, we are quite close to the Bett Homes / Gladedale office in Stirling.
It would appear that their incompetence is country wide. No surprises there then
Colin.
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Jackie
User Junior Boarder
Posts: 5
Karma: 0
Re:Bett Homes / Gladedale - Garage Door - 2008/01/19 15:58Hi Colin
I have been reading with interest all your comments re this appalling builder. It doesn't give us a lot of hope regarding our own issues having moved into a new show home in Sept 2007. See below a list of our complaints working backwards as of today... January 2008
More snagging issues are turning up every day the latest being a huge whole behind the hob which causes an almighty draught on your ankles when standing at the cooker. The loft hatch blows open for god knows why, don't want to venture up and find a big hole up there too!!! Experiencing ponding in the back garden althouth the rain has been relentless. Dog is almost swimming when he goes out for a pee!!!
Re your letter of 9 November 2007 I wish to inform you that, with reference to letter from Gordon Haggart dated 9 November 2007 stating that the garage doors were brand new and undamaged when fitted and the various other issues in that letter, these matters are now in hand with our solicitor.
Re your letter of 13 December 2007 Listing some more issues that have been attended to We agree to most of your list apart from....... Various screw cover throughout the house have not been attended to. Noisy plumbing in en suite and bathroom have not been attended to. Seal at utility back door has not been attended to and is still hanging off.
You have listed that no further action will be taken re our request for the gas fire instructions - don't understand that one at all, you can't provide us with a manual for the gas fire, surely a health and safety issue?
To customer service.
1. Patio slabs have been redone but need to be pointed and Patio doors resealed. 2. All toilet seats rubber grommets still on order any sign of them yet? 3. Please can we have the instructions/description for the fire that is fitted in the lounge (this is now an urgent Health and Safety issue so would appreciate the paperwork asap) 4. There is a loud knocking noise (which seems to be getting worse and lasting longer) each time we run the hot water taps in both the ensuite and family bathroom. It is especially disturbing when we retire for the night as it goes on and on while we are attempting to get to sleep.
01 November 2007 To customer service...
Issues below have not been answered within your 10 days response time, now past?
1.Loose Patio slabs have been rebedded but as a result of that one is now chipped (which I have shown to Duncan) and both have sealant running across the middle where they have been turned. 2.Patio doors require to be resealed (Duncan said he would do it himself, last week, but didn't show) 3.Utilty back door rubber seal is hanging off!
From our original list below, the following have been resolved..... 3,4,6,7,8,9,10,11(not fully resolved),12,14,15,16,18..thankyou
19 October 2007 To customer service...
Currently some of our problems are being tackled and resolved one by one via the site agent.
According to Duncan the following items cannot apparently be resolved on site. 1. Please let us know what happens next re the fitting of a new garage door. Having been informed by the joiner, who fitted our actual doors to the garage that the door was in this condition when fitted and due to the said damage the margin on either side of the door was therefore not good, and difficult to fit, only further endorses our claim to a new door. Your site agents have offered us the plastic surgeon to repair the garage door but that is not acceptable. The doors, in this condition, will be problematic and costly in the future!
2. The entrance area hall carpet needs to be replaced, due to a burn. 3. The sub standard hob needs to be replaced, due to dents, stains and scratches, again the site agent cannot do anything for us.
The following additional items are missing. 1. Grommets under all three toilet seats are missing. So we require 6 in all (three sets of 2) to stop the seat moving about when you sit on it and also to stop the clatter when the seat is replaced 2. Lounge fire instructions and description. (Site agent says that Sales should have this for us). A question we require answered is why do some of the windows have no kitemark on?
12 October 2007 To customer service: Site agent has had a further few items sorted out this week.
However we would like to stress that...
1. We are not happy with a repair to the newly fitted garage doors. Angus and Duncan, suggested, this morning, that the plastic surgeon do a repair next week but quite honestly the doors should be in new condition as they have only been fitted weeks. 2. The burn mark on the hall carpet is not acceptable. 3. Hob is sub standard, we thought it was just scratched but on further inspection it is dented, stained and scratched.
We keep hearing this phrase "sold as seen"............ We bought a new house at full price and expect it to be in new condition.
We look forward to your comments concerning these issues.
Once again I am contacting you as I have no contact e-mail for the Construction Department.
We have now been informed, by our neighbour, that our missing items, i.e. fridge door shelves, dishwasher cutlery baskets, etc., were given to her a year ago, as hers were missing, by the then sales exec.
We have a few more issues to add/amend to our already extensive list below. Adds... 23.There is a singed hollow (possible cigarette burn which has been cut out) in the middle of the hall carpet noticed when vacuuming and now stands out like a sore thumb!! We are a non smoking family and friends. 24.There are lumps of concrete/wooden stumps from a previous fence running from back to front at the side of the house. 25. Grill pan in the double oven is not the correct one, we have been given one that does not fit. Amends... 3. The dining room radiator problem has been temporarily fixed by plumber who partially straightened a bent pipe but he said needs to be fixed properly with a jointing piece to be added. 8. Clothes dryer has now been supplied. Thank-you! 12.Leaks appear to be fixed but ceiling now requires attention due to water damage. Please let us have a copy of your snagging list, we are aware that you have one but to date we have not been privy to it!
24 September 2007
In the absence of a courtesy visit due to have taken place one week after our move in date of 13 September 2007. Please find a list of queries, noticed to date, not to say there won't be more!
In no particular order of severity.
1. Kitchen fridge door shelves missing. 2. Dishwasher cutlery baskets missing. 3. Dining room radiator not working. 4. Driveway - when raining a large puddle forms outside garage doors where there is a dip/hollow. 5. Badly damaged garage door. 6. Lounge and dining room windows have rusty hinges. 7. Signage holes on side and front of building, require filling. 8. Clothes dryer missing from garden. 9. Cloakroom window key missing. 10.Front path slab broken. 11.Back garden patio slab loose. 12.Leaks at boiler caused ceiling to be mushy, does not appear to be drying out at the second leak. 13.Bedroom 2 has various nail pops. 14.Roof tiles broken and chipped. 15.Kitchen floor tiles chipped at utility door. 16.Utility taps very loose and shaky. 17.Abrasive scores/scratches on hob top. 18.Seals around sinks and hob not visible? 19.Long crack on ceiling in family area - starts middle of patio doors to middle of room. 20.Various screw covers missing throughout. 21.Gas fire instructions and description missing. 22.Should we have an NHBC health and safety card? Jackie
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Tony
User Platinum Boarder
Posts: 362
Karma: 6
Re:Bett Homes / Gladedale - Garage Door - 2008/01/20 11:24This is terrible - the hole behind the cooker may be letting in vermin as well a draft and should be looked at asap.
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