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David Wilson Homes - 2005/10/20 22:16[quote:ef12fc6999] if you buy a product, be it a mars bar or a car you have full legal redress against the manufacturers if something goes wrong, consequently, they strive to ensure that their products are as close to perfection as their systems allow, most of them even provide a good customer service should it go wrong[/quote:ef12fc6999]
There is very little incentive for builders to produce a good quality product or to provide good customer service. The reasons is simple - they have very low resale rates i.e. even if you did get your dream home and received a great service you are unlikely to buy from them again. Additionally, their clients have very few rights and the shareholders want to maximise profit.
The industry has been policing itself long enough, there needs to be a change in the law to give new build buyers better protection and housebuilders an incentive to deliver quality products that will last.
Tony
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Visitor
David Wilson Homes - 2005/10/21 05:13[quote:96964ea8a0="Tony"][quote:96964ea8a0] if you buy a product, be it a mars bar or a car you have full legal redress against the manufacturers if something goes wrong, consequently, they strive to ensure that their products are as close to perfection as their systems allow, most of them even provide a good customer service should it go wrong[/quote:96964ea8a0]
There is very little incentive for builders to produce a good quality product or to provide good customer service. The reasons is simple - they have very low resale rates i.e. even if you did get your dream home and received a great service you are unlikely to buy from them again. Additionally, their clients have very few rights and the shareholders want to maximise profit.
The industry has been policing itself long enough, there needs to be a change in the law to give new build buyers better protection and housebuilders an incentive to deliver quality products that will last.
Tony[/quote:96964ea8a0]
Absolutely right and I wholeheartedly agree. Untill the law is changed the same will continue to happen to other customers walking through the showhome doors of David Wilson Homes and other house contractors, and they know this.
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jamessutton72
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Re:David Wilson Homes - 2005/11/19 08:55Thank's for the call Pauline.
Post edited by: jamessutton72, at: 2005/11/21 13:42
Post edited by: jamessutton72, at: 2005/11/21 13:43
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Tony
User Platinum Boarder
Posts: 362
Karma: 6
Re:David Wilson Homes - 2005/11/29 21:24Thanks for what James and why have you changed your message?
Tony
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Tony
User Platinum Boarder
Posts: 362
Karma: 6
Re:David Wilson Homes - 2005/11/29 21:27Some old messages that were not migrated can be found here at the old snagging.org site:
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MCIOB
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Re:David Wilson Homes - 2006/02/16 22:11Well folks, we move into our new DWH in Devizes Wiltshire, and surprise surprise there have been numerous problems and have they been sorted out??no... where to start. On the day we moved in we found several items that weren?t to our satisfaction, one of these being pointed out to me by DWH. A list was prepared and agreed, this list has still not had all the items attended to, including major items which are causing more problems. I gave DWH the benefit of doubt, but despite regular visits to the sales office, nearly 4 months later they have not sorted them out. It seems once they have your money they simply don?t care. Their after sales service is very poor. Where is Pauline now? I will keep you posted!
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