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Re:David Wilson Homes - 2006/02/22 13:27MCIOB You will get the work done! David wilson Homes will rectify it all! You may have to send dozens of letters, make plenty of phonecalls, send plenty of emails, speak to the people at the top, threaten to take the story to the local press, get a promise that the work will be completed, see your neighbours appear on a TV and news programme regarding the problems they have and eventually they will come and rectify the problems. It may not be cured on the first attempt but guaranteed by the 5-6th attempt it will be resolved to your satisfaction. Never give up and go away. How long will this take you may ask.................nearly 4 years from the day of completion.!!!! Don't give up, you will get it done!!
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Hopeful
User Senior Boarder
Posts: 12
Karma: 3
Re:David Wilson Homes - 2006/03/24 11:47Be prepared for a long wait. We are still trying to get closure on some of our issues after nearly 3 years. Others on the same estate are being mucked around still and it is painful to watch. Methinks it is time for some more national publicity. DWH are sliding backwards into "bodge it and patch it" mode again.
Why do they do it???? Why not acknowledge that mistakes have been made and put it right quickly and professionally and then GO AWAY!!!
How does the Customer Services Director sleep at night knowing how unhappy the paying customers are with the service and the product?
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MCIOB
Visitor
Re:David Wilson Homes - 2006/08/06 17:50Well we have been in our home for nearly 10 months now and we are still waiting for outstanding items to be dealt with. The last house on our development was complete about 4 months ago and everyone has moved in. DWH are building about 4 miles away and when i went to explain te problems we were having i was turned away and told to contact customer services! DWH have been back on several occasions and have attended to several of the more minor items.(painting and mastic) Although we have a list of about 20 items I am only really concerned about a couple of these; 1, the insulation in our loft is inadequate and incomplete and DWH don’t seem to care, or at least they have not told us what they intend to do about it despite inspecting over 2 months ago. 2, our driveway has a vigorous weed growing through it called ‘Horsetail’, this is a problem across the estate with several trip hazards on many of the public paths (it would appear the surfacing in very poor with no membrane so the weed is breaking through the tarmac). 3, we had a roof leak which occurred during driving rain, DWH answer - paint over the damp patch, oh a put a red cross on the where they think its coming in the loft. 4, the biggest problem we have had is with the electrics; they kept tripping out apparently due to faulty cable, anyway that we repaired. Problems with lights wired wrongly and not working correctly. Also our boiler was wired incorrectly so it was heating the water constantly for 8 months and this and the lack of insulation in our loft has cost us a fortune in gas. (I will be claming this back) More seriously I have managed to get hold of a copy of the NHBC standards that our home was supposed to be built to. It makes interesting reading and that’s just what is visible after the works are complete. I have given DWH the benefit of doubt, but unless they resolve these items and offer us compensation towards our gas bill I will be publishing a full and frank list of out problems in have encountered.
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Perhaps new home buyers should go public as it does seem to help.
Just a thought.
Tony
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Mush
Visitor
Re:David Wilson Homes - 2006/08/09 16:37I hate to say this but I am not at all surprised. The problems are exactly the same as the house problems that have occurred on our development. The reason - DWH use the cheapest contractors they can find and do not quality control them. The result is poor and defective workmanship, which if they are lucky will go unnoticed. But the ones that have problems then have a 3-4 year fight on their hands!!!!! good luck I hope you fair better than some on this development. Will I buy again from DWH.......................no way!!!! If I had seen this before exchange of contracts, I wouldn't have bought the house.
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Tye
User Fresh Boarder
Posts: 1
Karma: 0
Re:David Wilson Homes - 2006/12/06 10:25I am in a years worth of correspondence with David Wilson including letters to/from Pauline Turnball and I have never know a company to make so many mistakes. I would ask that if you are considering buying a David Wilson Home, please make sure it is a serious consideration. Once the deal has been completed the service is poor. I am in a development where we have 4 houses that have serious issues that are involving P.Turnball, one family are living in a hotel while the defect are sorted (1 year on). We have just had an independant inspection of the house and he was shooked by the level of finish and recorded 18minutes of snagging, this will add to my list of 150 items that have been highlighted to D.Wilson already. Serious items - fire alarms not fitted or tested (we moved in with a one month old baby). Our roof requires replacing as the tiles have not been laid in the correct manner. I could go one........... Ensure that you contact the Regional MD - e-mail is good and the e-mail address are generic (firstinitalsurname@dwh.co.uk) so by looking at the website you can aim your replies. I must say even the board of directors do not reply and seem that interested in customers so you have been warned.
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