1. Moved in June 2004 with a combined snag list of over 200 items
2. At present we still have no floor coverings upstairs due to unlevel
floors. We are facing a bill of ?3000 to pay for someone else to fix
the floors. Redrow are ignoring our phone calls and are refusing to pay
for floors to be fixed properly.
3. Downstairs floors have just been repaired for the umpteenth and we
have tiled the first room the past week. The hall floor has been
repaired approx 8 times and other concrete floors almost as many times
4. Have spent 16 months fighting with builders (At first they tried to
tell us that there was nothing wrong with our house)- Incurred
solicitors fees and time off work due to stress and had to take many
holidays to allow the builders access
5. We have been moved out of the house for over 2 weeks over 2 separate
periods to enable the builders to correct numerous faults including,
brickwork, floors, walls and major snag items. We have moved in and out
of the house 3 times! That is a lot of packing and unpacking.
6. We lived for a month after moving in were Redrow would visit every
day to fix the floors. We moved furniture from room to room to allow
them to do so.
7. We have been living in a bedroom for the last 16 months. We had to
cancel Christmas at our house last year and it looks as though we will
have to do that again.
8. We moved here to be happy after my fianc? had gone into remission
from Hodgkin’s disease (lymphatic cancer) to start a new life.
9. There are other houses on the estate with floor problems. We know of
3 houses and we have friends that experienced a major leak and have had
trouble getting Redrow to admit liability for damage caused.
10. Simple tasks seem beyond the builder. We spotted a number of faults
before we moved in such as, The driveway was too narrow for 2 cars, the
wrong kitchen was installed, the ceilings had been artexed.
11. An example of a silly fault and their incompetence- Sockets boxes
had screws that were not gripping to the wall. When this was repaired
the box behind tiles were damaged and the electrician tried to stick
the socket to the wall with silicon. He could not understand why we
were unhappy with this. A tiler & electrician had to call to repair
this fault. It took 3 attempts. That was 3 days waiting in for them to
fix 2 sockets.
CAN ANYONE HELP US? HOW DO WE GET THEM TO DO THE RIGHT THING BY US SO
WE CAN GET ON WITH OUR LIVES?
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Redrow Homes
{ 1 comment… read it below or add one }
I purchased a redrow home in oct 2010, only the other day Feb 20th 2011 did they complete my parking space. Now this might not seem major but fact I had my first baby in oct so we had to walk him over 200yards just to get him into the car. As a result I have had to pay for a change in my and my partners insurance policys which isnt really my fault – as we used to have are parking set on insurance to in a drive way. I contacted Suzanne Irons eastern sales director, she replied saying sorry for the hassle I;ve experiened but we wont help to pay towards the cost of insurance and she said that it was due to other third parties as to why it was so delays.
I wasnt even told the parking would be delayed into the DAY i moved in, and they told me it would be 2 weeks, then 2 months and then it turned out to be 5 months.
Be careful if you are buying a redrow home, they are rushed like mad and they are happy to move you in whilst its still being worked on. I havent been able to have one day lay in as the builders are right outside drilling slabs etc.
Please dont be fooled by their sales staff as they are just trying to get themselves some commision.
also the house is cracking up, and they do this on purpose as you have one month to sort out snags, problem is that the cracks will appear in 2 to 5 months time so your be buggered if you think they will help out. The snag visit we had was from the site foreman, he used to tell us hes coming on a day and then never turn up. All he done for the snags was slapped some paint over, and he didnt even finish that off.
DO NOT SIGN THE PAPER UNTIL YOU ARE 100% SURE EVERYTHING IS OK AS THEY WILL BE REALLY FRIENDLY AND POP ROUND ALL THE TIME – BUT ONCE YOY SIGN YOU NEVER HEAR FROM THEM AGAIN!