Redrow Nightmare

1. Moved in June 2004 with a combined snag list of over 200 items

2. At present we still have no floor coverings upstairs due to unlevel
floors. We are facing a bill of ?3000 to pay for someone else to fix
the floors. Redrow are ignoring our phone calls and are refusing to pay
for floors to be fixed properly.

3. Downstairs floors have just been repaired for the umpteenth and we
have tiled the first room the past week. The hall floor has been
repaired approx 8 times and other concrete floors almost as many times

4. Have spent 16 months fighting with builders (At first they tried to
tell us that there was nothing wrong with our house)- Incurred
solicitors fees and time off work due to stress and had to take many
holidays to allow the builders access

5. We have been moved out of the house for over 2 weeks over 2 separate
periods to enable the builders to correct numerous faults including,
brickwork, floors, walls and major snag items. We have moved in and out
of the house 3 times! That is a lot of packing and unpacking.

6. We lived for a month after moving in were Redrow would visit every
day to fix the floors. We moved furniture from room to room to allow
them to do so.

7. We have been living in a bedroom for the last 16 months. We had to
cancel Christmas at our house last year and it looks as though we will
have to do that again.

8. We moved here to be happy after my fianc? had gone into remission
from Hodgkin’s disease (lymphatic cancer) to start a new life.

9. There are other houses on the estate with floor problems. We know of
3 houses and we have friends that experienced a major leak and have had
trouble getting Redrow to admit liability for damage caused.

10. Simple tasks seem beyond the builder. We spotted a number of faults
before we moved in such as, The driveway was too narrow for 2 cars, the
wrong kitchen was installed, the ceilings had been artexed.

11. An example of a silly fault and their incompetence- Sockets boxes
had screws that were not gripping to the wall. When this was repaired
the box behind tiles were damaged and the electrician tried to stick
the socket to the wall with silicon. He could not understand why we
were unhappy with this. A tiler & electrician had to call to repair
this fault. It took 3 attempts. That was 3 days waiting in for them to
fix 2 sockets.


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Redrow Homes

{ 12 comments… read them below or add one }

JERMAINE February 24, 2011 at 1:38 pm

I purchased a redrow home in oct 2010, only the other day Feb 20th 2011 did they complete my parking space. Now this might not seem major but fact I had my first baby in oct so we had to walk him over 200yards just to get him into the car. As a result I have had to pay for a change in my and my partners insurance policys which isnt really my fault – as we used to have are parking set on insurance to in a drive way. I contacted Suzanne Irons eastern sales director, she replied saying sorry for the hassle I;ve experiened but we wont help to pay towards the cost of insurance and she said that it was due to other third parties as to why it was so delays.

I wasnt even told the parking would be delayed into the DAY i moved in, and they told me it would be 2 weeks, then 2 months and then it turned out to be 5 months.

Be careful if you are buying a redrow home, they are rushed like mad and they are happy to move you in whilst its still being worked on. I havent been able to have one day lay in as the builders are right outside drilling slabs etc.

Please dont be fooled by their sales staff as they are just trying to get themselves some commision.

also the house is cracking up, and they do this on purpose as you have one month to sort out snags, problem is that the cracks will appear in 2 to 5 months time so your be buggered if you think they will help out. The snag visit we had was from the site foreman, he used to tell us hes coming on a day and then never turn up. All he done for the snags was slapped some paint over, and he didnt even finish that off.



Ray August 26, 2013 at 12:38 pm

I purchased a Redrow home in July 2011. Since April 2012 I have had scaffolding round my house because the first floor blockwork wasn’t built properly. Redrow have refused to deal with the problem. I have had to employ my own structural engineer to explain why the upper story of my NEW HOUSE has cracking in the render. It transpirers that the mortar that was used to build the house has a mix ratio of cement to sand of 1 in 12/14 it should at the most be 1 in 5/6. They used the wrong re enforcing in the mortat beds of the blockwork. They used EML which rusts very quickly. They should have used Stainless steel re enforcing which wouldn’t rust and is stronger and more durable.
The NHBC have taken over the case from Redrow who washed their hands of my house (because they new they hadn’t built it properly. But the NHBC aren’t much better they came and took samples of the mortar 2 months ago and they claim they still haven’t had the results back yet. I sent off samples a wekk after the NHBC sent theirs, I’ve had mine back for a month. It seems the NHBC are as reluctant as Redrow to get this sorted. Having suffered this diabolical situation for nearly eighteen months with no resolution in sight, I would never buy a new house, and I would never buy a Redrow house again. Redrow and most of the big house builders are building houses with inferior materials and very poor workmanship. And there appears to be no one who is prepared to stop them. This situation is a ticking time bomb for the future, as most of these houses will not stand the test of time. And just like the concrete tower blocks from the sixties are being demolished, so I fear, will a lot the rubbish being built today suffer the same fate.


Ray September 4, 2015 at 11:36 am

I left my previous comment on my Redrow nightmare in August 2013.We are now in September 2015, and still Redrow haven’t done a thing to rectify the defects to my house (of which there are many). Once they’ve got your money they couldn’t give a ******about you or the they sold you. There is no help for people in my position for any where (nhbc, local or national government even my MP can,t do anything to help).These builders are the biggest con artists out there. The only way we can stop them is to stop others buying their defective crap. If we can they’ll go bust, and I say good riddance to bad rubbish, they won’ be missed, and a lot of people will be saved a great deal of heart ache and stress.


paul September 7, 2015 at 5:51 pm

Bought a house at kirks paddock had that many issues with bad workmanship two many to list .got issues still going on after 6 months i would have never bought a house of redrow if i had known any one thinking about buying a house of them dont be conned by all the bullshit they tell you when you go to ther show houses once they got your money there not intrested .


Ian April 22, 2016 at 10:46 am

the biggest bunch of amateur house builders out there, works are sub contracted out to the “Best” price, corners are cut with the finish hoping the buyer doesn’t notice and defects are ignored,
The lender should put a retention on any new build property will ensure the cowboys come back to put right the poor quality workmanship and building defects.

Forget the National house builders. look for an independent who care!!

My biggest regret – Buying a Redrow house. I wouldn’t trust them with Lego!!


Colin July 17, 2016 at 12:08 pm

Redrow are completely shit, Mel Tounge is a sill bitch who has just been removed from a site in Worsley and moved elsewhere due to so many complaints. Elliot is the same he’s supposed to be a site agent but he may aswell be a guy who knocks on women’s doors only because that’s all he cares about women!!. You see him talking to some particular women and listening to them, but basically they are all crap with no customer focus or care at all. So many snags and we all get ignored.


Mart September 18, 2016 at 1:01 am

Redrow homes are so unprofressional had lots of issues at Nightingale Gardens site in Leicester.

They use dodgy contractors who quote them a cheap price for a really poor finish, then cover up with big brand names.

Had over 200 snags and even after 2 years still not finished.

The biggest issue we have is being told house we bought is on a cul-de-sac only to find out its not.

Soon they will be on watchdog again.


Bee December 2, 2016 at 3:09 pm

I live on this development and i am having so many issues with Redrow… have you found anyone there who is helpful and willing to get matters sorted?

My neighbours and I are so fed up with their lack of response.

I think the residents should come together to write to the Ombudsman (?) and publically hold Redrow accountable for their unprofessionalism on all accounts!


Neela Bardolia July 14, 2017 at 8:08 am

I am thinking of purchasing a house at this site? Do you not recommend buying a house from redrow?
I don’t understand how a company as big as redrow should have bad customer service. I have seen many complaints and its putting me off. They should be ensuring every customer is happy- afterall people have just bought a house from them!
Any advice please let me know

Isobel October 26, 2016 at 3:04 pm

I’m having very similar issues to everyone above. I’m trying to see if there is an ombudsman I can complain to as one of our biggest issues is the delays in sorting the snagging issues and their complete failure to respond to complaints despite their detailed complaints policy. Has anybody attempt to take further action against them? I think I will try to speak to a citizens advice.


Hugh Jaynus November 12, 2016 at 6:26 am

Dear all, there is currently a petition on the paliament web site called ‘Implement the 10 recommendations of the APPG Inquiry Into Quality of New Homes.’ Given the number of people who complain about the quality of new homes it has surprisingly few signatures


Bee December 2, 2016 at 3:44 pm

Hi Hugh

Thanks for sharing this pettion – I had no idea. I’ve shared it with others i know who have new build issues… Lets hope we make it to the required number.

The poor quality of new homes is not new. (NHBC, Barker Review of 2004, Office of Fair Trading Market Study of Home Building in the UK October 2008, and more recently the APPG Inquiry 2016) Yet surprisingly, there has not been any legislation to force this industry to improve.

Around 93% of new home buyers (at least 100,000 a year) report problems to their housebuilder. Defects that could and should have been prevented. The APPG Report is quite clear, the industry needs to be forced to improve both the quality of new homes and the indifferent service suffered by those buying new homes.
As a minimum, the government must implement the APPG Inquiry’s “Key Recommendation” – the setting up of a New Homes Ombudsman by the DCLG within 3 months.


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