The BBC received complaints from homeowners on 26 Redrow estates. They’d all lost ridge tiles during January’s high winds.

In some cases the tiles had damaged cars and conservatories. In the majority of cases, homeowners had been left with the repair bill.

Residents on a Lancashire estate have slammed house builders Redrow, saying roof tiles have fallen off homes they built for the third time in two years.

Homeowners in the Old Lane Park area of Penwortham say dozens of homes on the estate suffered roof damage when gales battered the county last week.

Amazingly, no-one was injured by the falling tiles, but the complaints are the latest in a catalogue of grievances against the quality of roofs on Redrow homes.

Fred Walmsley, 40, lives with partner Nicola Webb, 43, and four children in a £250,000 detached home on the estate. Six ridge tiles came off his roof in the storm.

Lee Cripp has just exchanged on his new Redrow House and will be posting regular updates on his progress through the new build buying process.

This newsfeed is pulled from Redrow Homes:

A FIFE couple have told how their dream of owning a brand new home in Dunfermline turned into a nightmare thanks to shoddy workmanship by builders Redrow Homes.

Mark Hunkin and his fiancee Kelly Watson have been forced to move in and out of their home in Kings Drive no fewer three times to enable workmen to fix faults.

After 16 months of battling with Redrow over snagging problems, wrangling and botched repairs, Mark and Kelly are still not satisfied with the state of their house.

Read more: Redrow

1. Moved in June 2004 with a combined snag list of over 200 items

2. At present we still have no floor coverings upstairs due to unlevel
floors. We are facing a bill of ?3000 to pay for someone else to fix
the floors. Redrow are ignoring our phone calls and are refusing to pay
for floors to be fixed properly.

3. Downstairs floors have just been repaired for the umpteenth and we
have tiled the first room the past week. The hall floor has been
repaired approx 8 times and other concrete floors almost as many times

4. Have spent 16 months fighting with builders (At first they tried to
tell us that there was nothing wrong with our house)- Incurred
solicitors fees and time off work due to stress and had to take many
holidays to allow the builders access

5. We have been moved out of the house for over 2 weeks over 2 separate
periods to enable the builders to correct numerous faults including,
brickwork, floors, walls and major snag items. We have moved in and out
of the house 3 times! That is a lot of packing and unpacking.

6. We lived for a month after moving in were Redrow would visit every
day to fix the floors. We moved furniture from room to room to allow
them to do so.

7. We have been living in a bedroom for the last 16 months. We had to
cancel Christmas at our house last year and it looks as though we will
have to do that again.

8. We moved here to be happy after my fianc? had gone into remission
from Hodgkin’s disease (lymphatic cancer) to start a new life.

9. There are other houses on the estate with floor problems. We know of
3 houses and we have friends that experienced a major leak and have had
trouble getting Redrow to admit liability for damage caused.

10. Simple tasks seem beyond the builder. We spotted a number of faults
before we moved in such as, The driveway was too narrow for 2 cars, the
wrong kitchen was installed, the ceilings had been artexed.

11. An example of a silly fault and their incompetence- Sockets boxes
had screws that were not gripping to the wall. When this was repaired
the box behind tiles were damaged and the electrician tried to stick
the socket to the wall with silicon. He could not understand why we
were unhappy with this. A tiler & electrician had to call to repair
this fault. It took 3 attempts. That was 3 days waiting in for them to
fix 2 sockets.

CAN ANYONE HELP US? HOW DO WE GET THEM TO DO THE RIGHT THING BY US SO
WE CAN GET ON WITH OUR LIVES?

For my blog page and more info visit…
Redrow Homes

I moved into a new Redrow home in December 2004 and laid a laminate floor in the living room through to the dining room. In February I noticed. the laminate floor was starting to warp and small bubbles were appearing just under the surface of the laminate. I called in the floor company who removed some of the laminate floor to find the whole concrete floor was wet through and this was causing the laminate to warp. I called in the site manager who said the floor had not been left long enough to dry out before we fitted the laminate floor. Redrow sent a surveyor round who did a moisture test and he also said the floor had not been left long enough to dry out and once dry we would have no further problems with moisture rising up from the floor. It has now been over three weeks since we found this problem and I am still waiting for redrow to come up with a solution to resolve this matter. Meanwhile, we are living on a half laminate/ half cardboard floor.

Has anyone else had this problem and could anyone give me any advice as to how long a concrete floor should be left to dry out before laying laminate or carpet in a new build house?

How to deal with tricky situations. This week a new home turns out to be far from complete. Read more…