Those choosing new-build homes, lured by the low running costs and high specifications, may believe they have chosen the safe option. But recent research shows there is a high chance they will move into a home riddled with defects, or snags, potentially costing them a fortune to put right. The problem has steadily been getting [...]
Customer satisfaction Survey Recommendation 32 of the Barker Review (March 2004) said the housebuilding industry must demonstrate increased levels of customer satisfaction, and called on the Home Builders Federation (HBF) to develop a strategy. HBF’s strategy to help the industry raise customer satisfaction, which is being developed in consultation with home builders and Homes for [...]
