You make me feel brand new

Buying a new-build property clearly has its advantages – no chain, no DIY, cheaper utility bills. But buying new is not without snags, as Caroline Laws finds out

Getting the keys to a brand-new house that no-one but you has lived in before is a tempting idea. And there are lots of people for whom that dream comes true each year. Last year around 160,000 new homes were built, with the total set to increase by 50,000 a year.

Made to measure

The advantages seem clear: you can avoid locking yourself into an upward chain, and if you buy early enough you can have a big say in the fixtures and fittings. You won’t have any DIY bills, and, according to the National Energy Foundation, you can even save up to £500 a year on energy costs. Many are packed with the latest water-saving devices and use recycled and renewable materials. They’re also more secure: burglar and fire alarms are often standard fittings.

Most new homes come with a 10-year warranty, and according to the terms, any faults will usually be corrected within two years at the builder’s cost. After that, only structural faults are covered and you would have to make a claim to the insurer. The three well-known warranties are the National House Building Council (NHBC) warranty, the Zurich Insurance Building Guarantee and the Premier Guarantee. You should not consider buying a new home without a warranty, as you’re unlikely to get a mortgage.

Many developers will offer a host of tempting incentives, including paying your deposit, legal fees and stamp duty. Some will also include expensive extras, such as carpets and flooring, so it can cost you a lot less to move into a new-build home than it would into a older property. But before you get carried away by the interior-designed show house and the lure of financial incentives, it pays to do your research.

Think twice

Marketing brochures and sales talk may overlook a few drawbacks to new-builds, such as smaller rooms and thin, plasterboard walls. Storage can also be a problem, especially in the fashionable three-storey townhouses, which sacrifice loft space. Many new-builds now have shared parking facilities and gardens are often simply compacted subsoil, with a thin layer of turf on top. Poor drainage means plants fail to thrive, so you may have to start again or call in a professional landscape gardener.

You should also look into transport links, and if you are planning to move on to a large estate, check whether community infrastructure such as local shops, doctors’ surgeries and new schools are planned to cope with the extra people. Developments over a certain size must now legally include social housing, so you may want to check how this could affect your property.

As for buying ‘off-plan’ (before the home is built), Andrew Frankish, managing director of independent mortgage broker Mortgage Talk, points out that this can be a gamble: “The buyer does not know exactly what the property will turn out like, but the rewards are that the first people to buy on site will usually gain better incentives and prices as builders try to attract interest in the development. They must however be prepared to live on a building site for some considerable time, often without properly surfaced roads and with regular construction traffic.” If you’d rather wait until the house is built, it can pay to negotiate at the end of the builder’s financial year when they will be keener to do a deal.

Before you start looking at new homes, check out the useful website, which can arm you with a list of common show-home tricks, such as lights left permanently on to disguise the lack of natural light and missing items of essential furniture (such as wardrobes). It also provides details about the major house builders in the UK, such as Bryant, Bovis, Barratt, George Wimpey and Persimmon Homes, including customer satisfaction surveys on levels of service, and problems other buyers have encountered in the past. If you need to find out where the new-build developments are in your area, log on to the Smart New Homes and New Homes websites.

Sorting out the finances

It also helps to have mortgage finance in place before you start looking for a home, as often there is only a 28-day period before exchange of contracts takes place. And you need to establish exactly what’s included in the deal. According to Andrew Frankish, if the builder is offering to pay a deposit or to stock the kitchen with white goods, you must tell your broker. He says: “Usually lenders are happy with a 5 per cent paid deposit, although often no more than that, but free domestic appliances, carpets and other furnishings can affect valuation levels.”

Andrew also points out that although you may exchange contracts within 28 days, completion may take many months more. Builders will usually avoid giving definite completion dates, saying only that completion will take place within 14 days of the house being finished. He warns: “If completion is more than six months after the borrower’s mortgage offer, the offer will generally require renewing. Some lenders, such as Northern Rock and Alliance & Leicester, allow offers to be extended, although most will need either a new survey fee to be paid, or in the worst cases a fresh application fee.” This also means that you may have to take out another mortgage at a less competitive rate.

If you do face a long gap between exchange and completion, there is a niche product on the market called an exchange bond, which provides you with a deposit of 5 to 10 per cent of the purchase price, giving you the time to save up the money. Bonds can last from three months to four years. On completion you pay 100 per cent of the purchase price. There is a premium on the bond, so for example, if you were buying a house for £200,000 and took out a bond to provide 10 per cent deposit, the premium would be £850. You might therefore want to consider whether it’s cheaper to save up for the deposit or talk direct to the developer to do a deal. For more information on exchange bonds, try

Although there are exclusive new-build mortgages from brokers such as Halifax and BM Solutions, you should always compare them with conventional mortgages. And ask the developer abut any mortgages they can arrange too. If you are a key worker in the public sector, a council house tenant, or on the housing register, you may qualify for the government-backed NewBuild Homebuy (also known as shared ownership) scheme, especially if you live in an area where house prices are so high they are affecting recruitment and retention. Not all lenders offer mortgages for these schemes, so check out the Moneyfacts website for who does.

Moving in

Before you move into your new home, make a thorough check to ensure it is built to specification. This is called snagging, and around one-third of new properties have between 100 and 200 defects on completion. These are usually minor and include incomplete tile grouting or broken roof tiles, for example. Catriona Bright, director of the and websites, says: “The developer should give you the opportunity to examine the property or get a professional organisation to carry out a thorough snagging inspection before completion. They should then set to work immediately remedying the defects highlighted. Ideally it would be nice to get everything done before you move in, but bear in mind that there is no obligation on the developer to do anything within a specific timeframe.”

She recommends that if your property is complete before you exchange contracts, you should ask your solicitor to look into getting a timescale for snagging incorporated into the terms of the contract, ideally to state that all accepted items will be completed within 10 weeks of the date of completion. You should also consider holding back a retention of £5,000 to £10,000 until everything is done, and this includes the final wearing course for all the roads and pathways on the development. A professional inspection costs from £175 (including VAT); if you want to do it yourself, get a snagging checklist from for £14.99

Source:  What Mortage

{ 9 comments… read them below or add one }

Tammy Sherwood November 4, 2013 at 3:43 pm

Hello, We have just purchased a new build with Linden Homes and are due to complete on the 29th November. Our snagging guy has called the developers and been told he is not allowed to enter the property to complete his inspection prior to completion. Can they do this? We have told them we’re happy with them to let him in but they’ve said no. We have a demo of the house a week before completion, so I have asked whether he can carry out his inspection while we are there, but again they said no. They have passed our queries on to head office but I’m not holding out much hope.


anand January 2, 2014 at 8:54 pm

Have you resolved this issue, if so how did you go about convincing linden. I have also put in an offer for linden homes and I am trying to work out best time to get an inspection done as the property is ready.
How did linden respond to snagging list, did they fix all issues you provided. There are not many reviews available for linden homes so I am concerned.
Any tips will be helpful.


Lyndsay January 22, 2014 at 1:25 pm

Moved into Linden Home New Build in Aug last year. Also wasn’t allowed to enter house to start snagging list before end. There have been various breakdown of management within Linden since and it has been a night mare to get anything addressed. Gallifordtry are now in control so the rumour goes and I have just submitted a complaint about all issues. I have given them and Linden plenty of times and opportunities to contact me and discuss. I feel I have been ‘fobbed’ off at every level. Bad communication through process; patronising; embarrassing; monotonous; disheartening. Other householders around me have same issues. Believe me, there is loads more to this than can be written. I feel that this is being dragged out deliberately, so that we go over the 2 year mark then they can diminish all responsibility. Just wish they would sort snagging issues out quickly to that I can sing their praises and move on.


Saum March 30, 2014 at 11:58 pm

Hi All,
I have just reserved a house with Linden, bought it off-plan. Any tips for getting something included in the contract to avoid snagging issues?


Asif May 21, 2014 at 4:06 pm

All these sound all too common, I have major issues with my house along with everyone one of my neighbours…with creaking floors….major sructural works is being offered but not to the entire house…I will never buy another Lindens homes..I’m in this for the duration a battle….

Leaflet drop all your new neighbours with issues, have meetings, get excel out & go to print…confirm you have the same issues….otherwise they’ll flob you all off….one by one….delay, not respond to your emals…calls…etc etc.Strength in numbers is your key to fighing them…before you have to go down the legal…don’t let them deal with individuals for major common structural issues if you all have them..They will get away with doing as little as possible.

They cannot diminish all responsibility after 2 years if you report it before the 2 years…


Andy October 26, 2014 at 6:42 pm

Very nearly a year after buying a Bovis home, I’m still engaged in regular correspondence with the Regional Managing Director in an effort to get all the items listed in the snag list resolved. The problem we have experienced is not whether the numerous problems were on the original snagging list, but the fact that despite repeated complaints, Bovis still seem unable or unwilling to get workmen to turn up at the house to carry out the repairs. I’m not sure what is most annoying, the fact that in some instances the workmen have actually made the situation worse, or that we have had to take time off work to host visits by numerous managers, who all smile and say that the will organise repairs but then do not manage to get the repairs done. Disappointingly, our experience of Bovis is not unique and we would recommend carefully documenting all snags and keeping a record of every communication, as without this I fear that the Bovis would just have stone-walled us on a number of faults.


Keith stowe July 19, 2015 at 3:43 pm

Bought our new build property from Persimmon Homes in December 2014.
What a mistake that was, we have had nothing but trouble from them & no communication what so ever.
I’ve had vermin in the loft due to incomplete roof, all drainage blocked up all over the Christmas period.
My daughter has been injured by contractors leaving wire in the turf they laid, this is but a fraction of our problems & after 7 months the poor workmanship is showing through.
My advice is not to buy with this company, I have now resulting to erecting a sign in my front window advising potential buyers to be wary.


R April 13, 2016 at 1:49 pm

I wouldn’t have a new build given, I gave up a 1930s semi for mine and I absolutely loath it; in fact it has driven me into clinical depression its so impractical I cant even comprehend how miserable it makes me;
creaking floors, cheap materials, cracks forming everywhere it makes me feel such a fool for purchasing it.
Its been only 6 months and the chances are its going on the market soon at a massively reduced price to what I paid for it ; (


Benny January 22, 2018 at 3:36 am

Whole spices imply rather a lot in Indian cooking.


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