Those choosing new-build homes, lured by the low running costs and high specifications, may believe they have chosen the safe option. But recent research shows there is a high chance they will move into a home riddled with defects, or snags, potentially costing them a fortune to put right. The problem has steadily been getting worse. The first National Customer Satisfaction Survey carried out in 2001 by the Housing Forum showed that 81% of homes had defects compared with 93% in 2006.

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