Soaring levels of complaints about shoddy workmanship and appalling customer service by people buying new-build homes are to be investigated by consumer watchdogs.

An increasing number of homebuyers are opting for new-build houses and flats, but they are experiencing what the Scottish Consumer Council (SCC) describes as a “wealth” of problems, including rocky staircases, exposed wires and leaky showers, in homes that are supposed to be completed.

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