Steve Soulsby, the owner of a Persimmon house of horrors, was so shocked by the experience of buying a new build that he has set up a website to share his experiences with prospective buyers.

Steve says that the houses have been thrown together as quick as possible without regard to quality, the focus is on getting the next house built so that they bring in the money on the sale. There is a complete disregard for customer satisfaction and no interest in generating repeat business.

He goes on to say that Persimmon (Archive) are interested in one thing only, money!

From archive:

My personal experience of Persimmon is the same as so many people on this new estate. The houses have been thrown together as quick as possible without regard to quality, the focus is on getting the next house built so that they bring in the money on the sale. There is a complete disregard for customer satisfaction and no interest in generating repeat business. Persimmon are interested in one thing only, money!
As with most others on this site I have a large snagging list which is months old and growing faster than it is worked on. These snags are more to do with build quality than build materials. For example, all of my concrete floor downstairs looks like it was laid by a two year old with a rolling pin.
The main problem however is that despite having two en-suites and a family bathroom and being told by Persimmon that I have a mains pressure hot water system, if I run a cold tap whilst the shower is running I will scald someone. This is especially worrying as I have two small children. Complaints have been ignored over and over again. These properties are all 3 to 5 bedroomed detached family homes.

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These ties hold down the garage roof, but this one has no screws!

I am constantly told by Persimmon that I am the only one with a problem with the water pressure. The strange thing is that everyone else who complains about this is also told they are the only one!
Persimmon sent an “expert” from the company who installed all of the heating and water system in these houses to look at the problem. The company is Avonside Heating and Plumbing. He informed me that they were the biggest installer of heating in the UK and only work on new build properties. So consequently one of their biggest customers is Persimmon. His report said there was no problem, but it confirmed my incoming pressure is 2bar – in my experience you should have 4-6bar. He never checked the shower problem and only confirmed the water pressure because I had a pressure guage set up already. He sat in my living room drinking coffee and complaining about Persimmon being “too big for there boots” and that they think they are “untouchable”.

It is worth pointing out that the manufacturers of my hot water system clearly state that “the hot water flow rate of the boilermate A-class is directly related to the adequacy of the cold water supply to the dwelling. This must be capable for providing for those services, which could be required to be supplied simultaneously…….”

I have now forwarded this site to WATCHDOG, and NHBC. If you have a similar problem or you can help me either with the problems or in promoting this site then please get in touch. Just click on this link below, thanks:

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