A Bradford family's nightmare experience with their new-build home highlights the importance of thorough snagging inspections, as Keepmoat Homes apologises for ongoing heating problems and construction defects.

From rattling pipes to defective doors and poorly constructed brickwork, many residents find themselves in a ceaseless cycle of complaints and unfulfilled rectifications.

Instead of a pristine backyard, Doug discovered heaps of construction waste, litter, and off-cuts recklessly discarded. The garden fence, instead of providing a robust boundary, had nails protruding dangerously from the top.

A family's two-year battle against a flawed new house has revealed a disturbing tale of broken promises and unfulfilled expectations.